Mini Case Study: Getting a Handle on User Data

July 25, 2019

Nicole Keaton Hart and Hanno Ekdahl share a mini case study on the importance of establishing a system of record to maintain user data quality.


Identity Management (IAM) is built around the concept of a system of record and establishing a “Gold Standard” data set for each user that is: 1) accurate, 2) actively maintained, and 3) available. In this video, Hanno Ekdahl and Nicole Keaton Hart share a mini case study on maintaining user data quality over time and across multiple systems.

You'll learn more about these themes: 

  • Establishing a system of record and "Gold Standard"
  • Challenges in identifying and maintaining an authoritative source
  • How to ensure data is captured and updated across all systems
  • Maintaining data quality throughout the lifecycle of a user

Nicole Keaton Hart is an Idenhaus Board Member. She has served as a fractional CxO in Financial Services, Consumer Packaged Goods, Retail and Health IT industries as Chief Information Security Officer, Chief Information Officer, and Chief Strategist.

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